In order to take your assessment test, you will need the following hardware requirements:
If you are unable to see the entire testing screen, there are several reasons that could be causing this to happen:
In order to access your test on a PC, you will need the following requirements:
To check the version of Windows you have, watch our video tutorial: Which Version of Windows Do You Have?
In order to access your test on a MAC, you will need the following requirements:
To check your computer’s operating system, see our video tutorial: How to Find Your Computer’s Operating System for Mac – Safari
This Shortcut works with Chrome, Firefox, Safari, and Internet Explorer…
Hold down these two keys – <Ctrl> plus <+> to Zoom
Hold down these two keys – <Ctrl> plus <-> to Reduce
So what are cookies? In short, cookies are files created by websites you’ve visited that store browsing information, such as your site preferences or profile information. Cookies make it more convenient to return to your favorite sites. Websites often store cookies on your hard disk and can build up over time. For this reason it is sometimes necessary to delete them.
Get started with our video tutorials or follow the step-by-step instructions below:
Deleting Cookies for Mac – Chrome
Deleting Cookies for Mac – Safari
Deleting Cookies in Internet Explorer:
(Steps will vary depending on version; follow these steps for Internet Explorer 8 to 11)
Deleting Cookies in Mozilla Firefox:
To delete all cookies stored on your computer
Deleting Cookies in Google Chrome:
Google Chrome allows all cookies by default but you can adjust this setting.
Deleting Cookies in Safari:
There are various types of tests – all are designed differently. Some are:
Steps to take before you take the test:
If it is not an optional tutorial but rather built in the test, you will see it go directly to the tutorial once it is loaded. Always review the tutorial and read the directions in the test question carefully and it will tell you how to answer the question properly.
Error: Site access denied or encryption strength is less than 128-bit
If you are receiving this error at the system check, the best solution is to change browsers and try again.
Compatible browsers include
If you want to know what OS X version you have:
If you want to know what OS X version you have:
1. Go to the top left corner of the screen and click on the Apple Icon
2. Click on About This Mac
3. Under the apple icon it will say what version you have (ex. 10.12)
4. Versions 10.9 and above are supported
What internet browser can I use to access the test?
Google Chrome, Safari, or Firefox
I only have Safari as my browser, how can I download Firefox?
You can download Firefox for free here.
You can download Google Chrome for free here.
Try to access your test again
Issues with login credentials
Common Issues:
Common Explanations
If the eTicket number (test invitation) expired before you were able to complete it:
Testing is in progress
If you are unable to see the entire testing screen, there are several reasons that could be causing this to happen:
Typing and Data Entry tests
Other timed tests
Please Note: If your test session is interrupted during a timed test, you may be prompted to begin the test from the beginning again. This is normal as these tests must be completed in one session in order to generate a valid score.
Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:
If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.
Kicked out of testing?
Your Test may be expired
How did I do?
Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:
If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.
Common Explanations
Things to Know:
We are more than happy to assist you further!
What internet browser am I using?
Can I use other internet browsers to access the test?
Yes. If you can’t access the test with your current browser, try using another one.