Support

In order to take your assessment test, you will need the following hardware requirements:

• A standard sized laptop or desktop computer (13″ or more) capable of displaying a screen resolution of 1024 x 768 or higher. Mini notebooks, netbooks, tablets, iPads and mobile devices are currently not compatible.
• An Internet connection with a minimum speed of 56 kbps for non-simulation tests, and 363 kbps for simulation or multimedia tests.
• For audio tests, you will need to make sure you have speakers. Audio tests feature a volume check at the beginning of the testing process.

If you are unable to see the entire testing screen, there are several reasons that could be causing this to happen:

• If you are using a mini notebook or netbook, you will need to use a standard sized desktop or laptop computer with a computer screen of 13″ or more.
• If you are using a standard sized desktop or laptop computer, you may need to adjust your screen resolution so that it is set to a minimum requirement of 1024 x 768.
  • Click here for instructions for a Windows PC,
  • or here for a Mac.
• If you are using a standard sized desktop or laptop computer, you may need to adjust your browser zoom to 100%. Click here for further instructions.

In order to access your test on a PC, you will need the following requirements:

• Windows 7, 8 or 10
• Internet Explorer (9.0 – 11.0), Mozilla Firefox (50.0 or higher), or Google Chrome, Microsoft Edge
• Browser zoom set to 100%
• Administrative rights to the computer if you are required to install any required software or updates
• To check the version of Windows you have, watch our video tutorial: Which Version of Windows Do You Have?
• Adobe Flash Player (9.0 or higher)
• Screen resolution set to 1024 x 768 or higher
• Toolbars disabled, except ‘Menu bar’, ‘Status Bar’ and ‘Lock the Toolbar’
• Security level set to no higher than ‘Medium High’
• Administrative rights to the computer in order to install any required software or updates

To check the version of Windows you have, watch our video tutorial: Which Version of Windows Do You Have?

In order to access your test on a MAC, you will need the following requirements:

• OS X (10.9 or higher)
• Google Chrome, Safari (5.0.6 or higher) or Mozilla Firefox (50.x or higher)
• Administrative rights to the computer in order to install any required software or updates
• To check your computer’s operating system, see our video tutorial: How to Find Your Computer’s Operating System for Mac – Safari

To check your computer’s operating system, see our video tutorial: How to Find Your Computer’s Operating System for Mac – Safari

This Shortcut works with Chrome, Firefox, Safari, and Internet Explorer…

Hold down these two keys – <Ctrl> plus <+> to Zoom
Hold down these two keys – <Ctrl> plus <-> to Reduce

So what are cookies? In short, cookies are files created by websites you’ve visited that store browsing information, such as your site preferences or profile information. Cookies make it more convenient to return to your favorite sites. Websites often store cookies on your hard disk and can build up over time. For this reason it is sometimes necessary to delete them.

Get started with our video tutorials or follow the step-by-step instructions below:

Deleting Cookies for Mac – Chrome

Deleting Cookies for Mac – Safari

Deleting Cookies in Internet Explorer:

(Steps will vary depending on version; follow these steps for Internet Explorer 8 to 11)

1. Open Internet Explorer by clicking the Start button. In the Search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
2. Click Tools (Alt + X) from the menu, and then click Delete browsing history.
3. Select the Cookies check box, and then click Delete.

Deleting Cookies in Mozilla Firefox:

To delete all cookies stored on your computer

1. On the menu bar, click on the History menu, and select Clear Recent History
2. Set Time range to clear to Everything.
3. Click on the arrow next to Details to expand the list of history items.
4. Select Cookies and make sure that other items you want to keep are not selected.
5. Click Clear Now to clear the cookies and close the Clear Recent History window.

Deleting Cookies in Google Chrome:

Google Chrome allows all cookies by default but you can adjust this setting.

1. Click the Chrome menu on the browser toolbar
2. Select Settings.
3. Click Show advanced settings
4. In the “Privacy” section, click the Content settings button.
5. In the “Cookies” section, click All cookies and site data to open the Cookies and site data dialog.

• To delete all cookies, click Remove all at the bottom of the dialog.
• To delete a specific cookie, hover over the site that issued the cookie with your mouse, then click the X that appears on the right corner

Deleting Cookies in Safari:

1. Click on Safari in the top left corner
2. Select Preferences
3. Click on Privacy and then do any of the following:
4. Click Remove All Website Data, or click Details, select one or more websites, then click Remove

There are various types of tests – all are designed differently.  Some are:

• Simulation tests (performing tasks required such as Closing a Window, Opening a Menu, Changing the font, etc)
• Multiple choice answer questions

Steps to take before you take the test:

1. Make sure you have all other internet windows closed when you access the test.  The testing window might appear as a new tab in a separate window and you may not see it. If you have other programs or windows open, it can slow down the loading of the test.
2. Complete any optional tutorial before you begin the test. (Note:  some tests will have the tutorial built in the test.) If you are taking a test with an optional tutorial you will see the option of taking the tutorial or taking the test:

If it is not an optional tutorial but rather built in the test, you will see it go directly to the tutorial once it is loaded. Always review the tutorial and read the directions in the test question carefully and it will tell you how to answer the question properly.

Error: Site access denied or encryption strength is less than 128-bit

If you are receiving this error at the system check, the best solution is to change browsers and try again.

Compatible browsers include

• Internet Explorer (9.0+)
• Mozilla Firefox (41.0+)
• Google Chrome (45.0+)

If you want to know what OS X version you have:

If you want to know what OS X version you have:
1. Go to the top left corner of the screen and click on the Apple Icon
2. Click on About This Mac
3. Under the apple icon it will say what version you have (ex. 10.12)
4. Versions 10.9 and above are supported

What internet browser can I use to access the test?
Google Chrome, Safari, or Firefox
I only have Safari as my browser, how can I download Firefox?
You can download Firefox for free here.
You can download Google Chrome for free here.

Try to access your test again

• if you click on the test link and it brings you back into the test, it is either incomplete or you have more tests to take.

Issues with login credentials

• In order to take our assessments tests you do not need to be logged in to our system.
• However, should you be having issues with an incorrect login URL, go to: www.skillcheck.co.nz then copy and paste your Test Invitation number into the box on the right hand side of the screen, then click “Go”.

1. Why and what to do: Hotmail recognizes links differently than many email clients.
2. To start the exam from the test invitation delivered to a Hotmail account, copy the full URL (testing link), and paste it into a stand-alone browser (i.e. Internet Explorer [PC only], Mozilla Firefox, Google Chrome, or Safari [Mac only].

Common Issues:

• There can often be a firewall or proxy server in place that blocks the test from loading or the test scores from submitting.
• Taking a test from a place of employment, as well as Public computers such as those at libraries, universities or job centres do not typically allow users to make the necessary adjustments to the computer settings, such as screen resolution, zoom level, or disabling the pop-ups. *In some instances the staff at these facilities will be able to make these adjustments for you.
• For these reasons, it is recommended that you access your assessment from a personal computer with administrative rights.
• Note: Some test takers have been successful when testing from a public computer.

Common Explanations

• The test invitation may have gone to a Spam or Junk email folder. Depending on your settings, test invitations may be sent to these folders automatically. Check any Spam or Junk email folders located in your email provider before contacting your test administrator.
• Your test may not have been issued. Confirm with your consultant/test administrator that the test was sent.
• The invitation may have been delivered to a different email address. Contact your consultant/ test administrator to verify the correct email address.

If the eTicket number (test invitation) expired before you were able to complete it:

• You will need to contact the recruiter or employer who sent you the original Test Invitation to see whether they are able to issue you a new one.

• Only the test administrator can issue new Test Invitations.

Testing is in progress

• This screen runs in the background of the test.
• If you click on ‘Complete Test’, your test will not be terminated;
• You can close this window and log back into the test the same way you logged in originally (through your Test Invitation Number or the link in your email from the company you are testing for).

If you are unable to see the entire testing screen, there are several reasons that could be causing this to happen:

• If you are using a mini notebook or netbook, you will need to use a standard sized desktop or laptop computer with a computer screen of 13″ or more.

• If you are using a standard sized desktop or laptop computer, you may need to adjust your screen resolution so that it is set to a minimum requirement of 1024 x 768. Click here for instructions for a Windows PC, or here for a Mac.

• If you are using a standard sized desktop or laptop computer, you may need to adjust your browser zoom to 100%. Click here for further instructions.

Typing and Data Entry tests

• Do not watch the clock. Continue working until the test actually tells you to stop regardless of what the clock reads. Most timed tests allow you to finish what you are typing (i.e. the word or the sentence) when the time runs out.
• You must continue typing through the end of the timer (after the timer hits 0) in order to obtain the most accurate scores, and in order for the test to complete properly. If the test appears to ‘hang’ after the timer displays 0, please finish the word you are typing and hit the spacebar. This should complete the test.
• If the test appears to “hang” after the time has expired and have tried hitting the spacebar after completing your last word, make sure that you have updated the Flash and Java on your computer. You can also switch to another browser, disable the pop-ups and take the test again.

Other timed tests

• You may or may not see the timer actually moving while a question is displayed. At a minimum, you should see the timer update as you move from question to question. Proceed through the test as normal even if the timer appears to not be updating correctly.
• Some timed tests, particularly behavioural and cognitive tests, by design offer more questions than you might complete. The object is to complete as many as possible within a stated time limit. Please be sure to read the tutorial carefully, where this is explained.

Please Note: If your test session is interrupted during a timed test, you may be prompted to begin the test from the beginning again. This is normal as these tests must be completed in one session in order to generate a valid score.

Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:

• Clear all Temporary Internet Files
• Restart your computer.
• When taking the test, make sure all other programs and applications are closed.
• Try taking the test on a different Internet browser.
• Ensure that all browser settings meet the software system requirements.

If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.

Kicked out of testing?

• At times, wireless networks can be less reliable.  If you lost connection in the middle of your test when using a wireless connection, when possible try taking the test again through a wired connection.

• To log back into your test, follow the same path you used to login originally (through the link emailed to you from the company you are testing for or through your Test Invitation number).

• If your test is timed (i.e. Typing or Data Entry), and you stopped before the time was complete, depending on the specific test title, you may be required to start from the beginning.

Your Test may be expired 

• All tests have an expiration date associated with the test session invitation

• This period of time is set by the company asking you to take the test

• If your session expires, you will get an error message saying your Test Invitation has expired and you must contact the company who sent you the invitation to resolve the issue and/or complete the remaining test

How did I do?

• Score reports are automatically submitted once a test is completed (usually via email).Please note: Most companies choose not to show the score report for the test session to test takers directly, and may not share the report with you as part of the process.
• If you are interested to know whether you can receive your score you will need to contact your recruiter or the company you are testing for directly.

Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test.  Follow the recommended steps to resolve this issue:

• Clear all Temporary Internet Files

• Restart your computer

• When taking the test, make sure all other programs and applications are closed

• Try taking the test on a different Internet browser

• Ensure that all browser settings meet the software system requirements.

If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.

Common Explanations 

• The test invitation may have gone to a Spam or Junk email folder.  Depending on your settings, test invitations may be sent to these folders automatically.  Check any Spam or Junk email folders located in your email provider before contacting your test administrator.

• Your test may not have been issued.  Confirm with your consultant/test administrator that the test was sent.

• The invitation may have been delivered to a different email address.  Contact your consultant/ test administrator to verify the correct email address.

Things to Know:

• The AOL web browser is NOT compatible with our testing system.

• The compatible browsers for the test are Internet Explorer (9.0 -11.0; on a PC only), Microsoft Edge (on a PC only), Mozilla Firefox (50.0 or higher), Google Chrome, or Safari (on a Mac only). Click here for more info on how to tell which browser you are using.

• Using AOL for your Internet provider is compatible as long as you access the test through one of the supported browsers.

We are more than happy to assist you further!  

• So that we can assist you with loading your test, please click here using the computer you are using to take the test

• This will send us a report on your computer settings to determine which settings you may need to change in order to access your test

• Additionally, please include your full name and the company you are testing for in the appropriate fields

What internet browser am I using?

• If you’re not sure, try this great free tool provided by GOOGLE   https://whatbrowser.org/

 Can I use other internet browsers to access the test?

Yes. If you can’t access the test with your current browser, try using another one.